FAQ
Each item is hand-picked. We only select luxury and designer items in very good or excellent condition. Bags, shoes, clothing, accessories — everything undergoes rigorous inspection before being offered for sale. Anything that does not meet our quality standards is systematically rejected.
Authenticity is at the heart of our commitment. Every item is meticulously checked: materials, finishes, hardware, serial numbers, labels, markings. Only 100% authentic pieces are listed online. If there is any doubt, the item is not accepted.
All our items are in very good or excellent condition. The precise condition is indicated on each product page (perfect condition, very good condition, etc.), accompanied by a detailed description and accurate photos. We also indicate any signs of wear, even minor ones, so that you know exactly what you are buying.
We systematically display the price of the new part in-store next to our price. This allows you to immediately see the savings made by choosing second-hand — often 40 to 70% of the original price for a part in very good condition.
We offer pieces from major luxury and designer houses: Hermès, Dior, Chanel, Louis Vuitton, Gucci, Prada, Saint Laurent, Miu Miu, Loewe, Bottega Veneta, Balenciaga, Amina Muaddi, The Attico, Jacquemus, Courrèges, Alaïa, Céline, Christian Louboutin, and many more. The selection is regularly updated.
We accept: Visa, Mastercard, American Express, PayPal, Apple Pay, and Cartes Bancaires (CB). All payments are secured by SSL and 3D Secure protocols.
Yes, 100%. Our site uses the SSL protocol to encrypt your data, and every transaction is protected by the 3D Secure system. We do not store any banking information.
If your order has not yet been shipped, please contact us quickly at contact@levestiaireauthentique.fr and we will do our best to modify or cancel it. Once shipped, you will need to follow the return procedure.
Subscribe to our newsletter to receive a 10% discount code on your first order. We also offer occasional deals — follow us on Instagram (@levestiaireauthentique) to make sure you don't miss out.
Allow 2 to 5 working days after your payment has been validated. A tracking number will be sent to you by email as soon as your parcel is dispatched.
We deliver in mainland France and the European Union.
Yes, from 199 € of purchase. Below this amount, shipping costs are calculated based on weight and destination, and displayed before your order is confirmed.
Each item is carefully packaged to ensure its protection during transport. Original accessories (dust bag, box, certificate) are included when available.
Yes. You have 14 days from the date of receipt to exercise your right of withdrawal, in accordance with current legislation.
The item must be returned in its original condition: unworn, with tags and any seals. Items returned in damaged or worn condition will not be refunded.
Yes, return shipping costs are the responsibility of the buyer. We strongly recommend shipping with tracking and insurance for valuable items.
Refunds are processed to your original payment method once the returned item has been received and inspected by us.
Yes, fragile or customized items, or items explicitly sold "as is" may be excluded from the right of return. This information is always clearly indicated on the product page.
The process takes place in 5 steps:
- You send us photos and information about your item (brand, model, condition, included accessories) by email or via our form.
- We provide you with an estimate. If you accept it, you send us the item by post or tracked courier.
- We verify the authenticity, condition, and conformity of the item.
- The item is listed online with professional photos and a detailed product sheet. We manage the entire sale.
- You are paid once the sale is finalized and the legal withdrawal period has expired.
Luxury leather goods, designer shoes, high-end ready-to-wear, premium jewelry and accessories — in very good or excellent condition only.
Fast-fashion brands, items that are too worn, stained or damaged, and any counterfeits. If an item does not meet our criteria upon receipt, it will be returned to you.
Our commission is sliding scale based on the all-inclusive selling price:
- Up to €500 → 40% commission (you receive 60%)
- From €500 to €1,500 → 35% commission (you receive 65%)
- Over €1,500 → 30% commission (you receive 70%)
The recommended deposit period is 120 days. If the item doesn't sell, we can adjust the price together or return it to you.
Yes, the shipping costs to send the item to us are at your expense. We recommend shipping with tracking and insurance appropriate to the value of the item.
- By email: contact@levestiaireauthentique.fr
- Via the contact form on our website
- On Instagram: @levestiaireauthentique
We strive to respond to every message within 24 hours.
The recommended deposit period is 120 days. If the item doesn't sell, we can adjust the price together or return it to you.
Yes, the shipping costs to send the item to us are at your expense. We recommend shipping with tracking and insurance appropriate to the value of the item.